US County Status Updates
Update - We are continuing to monitor for any further issues.
Apr 22, 2025 - 11:03 CST
Monitoring - THESE COUNTIES/STATES ARE EXPERIENCING AN ONGOING DELAYS DUE TO PROCESSES, STAFFING, CLERK ASSISTANCE, REDACTIONS, ETC.

- CA, MULTIPLE COUNTIES: ( Sacramento, Siskiyou, and Solano) - IDs removed from public access, Searches with name matches must be ordered through the clerks. Limited appointments, limited file pulls, and clerk shortages add to the extended backlogs - delays expected. (Marin) - Expect delays in this county as it is clerk assisted and will only verify 6 cases a day. (Riverside)- Clerk assistance required for all records. Records have been
averaging 2 weeks.

- GA, MULTIPLE COUNTIES : (Cobb) - Please expect delays on all orders as Cobb’s primary index is currently down for maintenance. No ETA for restoration has been provided at this time. (Clayton) - Please expect delays on Clayton, GA orders due to limited PAT availability at the Superior court and required clerk assistance for additional case information. Our researchers are working diligently with court clerks to complete orders and minimize turn around time to the extent possible.

- MI, ALL : Due to Michigan's new Clean Slate Law that went into effect on 04/11/2023, several courts across the state have removed public access to their criminal indexes or significantly reduced the available years to search. Please expect extensive delays while we work with the courts to gain access back to complete case histories and understand their timeline for updates to their criminal indexes. This is a very fluid situation, and we will continue to provide additional updates as they are made available.

- MO, STATEWIDES : Clears are returning quickly as usual. They are experiencing delays for records due to staffing shortages. Records are now averaging 14 to 16 business days. Please expect continued delays for records.

- MS, MULTIPLE COUNTIES : (Holmes) Pat is up, large backlog, Expect 140 hours for the next 2 weeks. (Itawamba) - The Justice Courthouse caught fire, resulting in the total loss of the building. Court records are inaccessible and a new building location is yet to be determined. For the time being, searches will include only the Circuit Court.

- NH, ALL : 100% clerk assisted. The backlog is growing due to continued court staffing shortages - Turnaround time is now averaging 7-8 business days

- NV, CARSON CITY : Expect slight delays as the district court is currently short staffed.

- OH, CUYAHOGA : Public access to the Cuyahoga County, OH records is restored. Automated searches are still down as IT works on programming the new PAT. At this time this county is only available to court runner searches

Apr 22, 2025 - 10:42 CST
Update - KY-Franklin; court is currently open at a temporary location with no Public Access Terminal available to search. Court clerks have stated they are working on restoring access to a PAT but cannot provide an ETA at this time. Please continue to expect extended delays on all Franklin orders until PAT access has been restored.
Apr 25, 2025 - 09:06 CST
Monitoring - KY-Pike; will be closed 23rd-26th and will reopen on April 28th.
Apr 22, 2025 - 09:38 CST
Update - KY- Franklin (open)
KY-Hardin (open)
KY- Bullitt (open)

Apr 22, 2025 - 09:33 CST
Identified - Courts closed due to flooding. Please expect delays.
Apr 07, 2025 - 13:14 CST
Identified - Please expect delays on our Statewide Florida searches due to intermittent website issues impacting payment processes. Our team is staying in close communication with our contacts in the Florida Department of Law Enforcement (FDLE) to obtain updates and minimize delays to the extent possible. At this time there is no ETA on when the issues will be resolved.
Apr 25, 2025 - 09:00 CST
Identified - Public access is down. There is no eta for restoration. We are able to get some names done with clerk assistance. Clerk -assisted names are expected to take 4-5 business days.
Apr 25, 2025 - 08:35 CST
Identified - The primary index is currently experiencing issues returning results with no ETA for resolution. Please expect delays while the issues persist.
Apr 23, 2025 - 08:39 CST
Identified - Please expect delays on any orders requiring clerk assistance due to clerk staffing. The clerks have stated to expect delays until Monday, May 5th.
Apr 23, 2025 - 08:38 CST
Identified - Please expect delays on all criminal orders due to new security enhancements made to the online index requiring updates to our automation. Orders will be completed through conventional research while our team works to complete updates to our automation.
Apr 23, 2025 - 08:37 CST
Identified - The online index for Lyndhurst Municipal Court is currently down with no ETA on restoration. Please expect delays on all Cuyahoga orders requiring a search of Lyndhurst Municipal Court.
Apr 23, 2025 - 08:35 CST
Identified - (Mohave) - Please expect delays on all criminal orders due to clerk training taking place at the Justice court. Our researchers are working with the court to minimize delays as much as possible.

(Yuma) - Please expect delays due to clerk staffing challenges. Our team is working with the court to minimize delays as much as possible. Currently, there is no ETA on when the court will increase clerk staff.

Apr 22, 2025 - 10:49 CST
Identified - (Upton, Goliad, and Schleicher) counties have moved from iDocket to re:SearchTX online index. The re:SearchTX website has been experiencing frequent errors and crashes which has delayed testing of the site. Please expect delays in these counties while we work to complete testing of the new website.

( El Paso, Bowie, Gillespie, Harrison, Henderson, Hutchinson, Wood, Medina, Panola, Matagorda, Waller, Randall, Lamar, Guadalupe, Walker, Navarro, Tarrant) Please expect delays on all orders in the following counties due to changes with the online indexes requiring updates to our automation capabilities.

(Caldwell) Court is currently working through a backlog, expect temporary delays as they work through it.

(Houston) Court is moving from iDocket online index to a new system that is only accessible onsite at the court. Please expect delays on Houston, TX orders as we adjust our research and fulfillment processes accordingly.

Apr 22, 2025 - 10:56 CST
Apr 25, 2025
Resolved - This incident has been resolved.

- WV, ALL : Public Access Terminals in the circuit courts are currently inaccessible due to updates being made to identifying information within case documents. At this time, all potential hits will require clerk assistance to complete. Please expect delays on WV orders while clerk assistance is being required.

Apr 25, 09:15 CST
Resolved - This incident has been resolved.
Apr 25, 08:24 CST
Identified - Public access down in the Marietta Municipal Court - There is no eta for restoration.
Apr 22, 10:52 CST
Apr 24, 2025

No incidents reported.

Apr 23, 2025
Resolved - This incident has been resolved.
Apr 23, 08:46 CST
Identified - Please expect delays on all orders due to a public access terminal outage. At this time there is no ETA for when the PAT will be restored.
Apr 22, 10:51 CST
Apr 22, 2025
Resolved - This incident has been resolved.
Apr 22, 10:44 CST
Identified - NYOCA Criminal/Statewide automation is currently down due to a site error. Please expect delays
Mar 12, 13:12 CST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.